When you own a moving company, you are constantly thinking about how to help your business grow. While your days might be filled with all sorts of tasks ranging from customer service to sales to marketing and even the occasional janitorial job, all of those tasks come with the end goal of seeing your bottom line increase. But despite everything you are doing, you might be failing your moving company in one very significant area: using the right moving company software.
You might think software is a minor concern for your business. Maybe you’ve been relying on your old paper-and-pen system for the last twenty years or you have an old piece of software that (mostly) works just fine. Sticking to this older methods, though, could actually be hurting your moving business more than they are helping it. It’s time to explore the possibilities available in moving company software and how it could help bring new opportunities for growth to your business.
Why the Right Software Matters (A Lot!)
We’re Living in a Digital World
You might be comfortable using a pen-and-paper system or keeping the majority of your business data in your head. But the truth is your business can only grow so much under these systems. There will come a point when your business grows enough that pen-and-paper becomes a pain and your memory (no matter how good it might be) ends up failing you. With a robust software program, though, you can pour your data into the system and recall it all with a few keystrokes. It helps you put your focus back on your customers and other ways to keep your business moving forward instead of on some data.
Using updated and comprehensive software can also free up more of your time. As a business owner, you have plenty on your to-do list, and you might even want to spend more of your time with your friends and family. MoveitPro software can help you do that. By putting all of your information into one system, you’ll be able to delegate more of your tasks to your team. They’ll be able to get the information they need to help out customers, move forward with marketing plans, or even make some sales calls to prospective customers who are moving soon. You’ll be able to focus on other areas and projects that will keep your business growing.
A lot of business within the moving industry happens away from the desk, too. You might be out meeting with potential clients, giving them quotes, or telling them how your business could help theirs. The right software can help meet those mobile demands by giving you access to your data anywhere that you have an internet connection, so you can do things like providing instant quotes and feedback for your clients and potential customers. Not only is it more convenient for you, it’s sure to impress your customers.
Customer Service is King
Customer service is everything. There is a good chance that you aren’t the only moving company operating in the area. So why are customers going to choose your business over your competition? While factors like the price will come into play, the deciding factor for the majority of your customers is going to be customer service. They are evaluating your customer service skills from their first interaction with your team, whether that’s over the phone or in person. If you can provide them with the best customer service, they are much more likely to pick your company over anyone else.
So what does moving management software have to do with that? Everything. The right software is going to give you the ability to provide potential customers with all the information they need, including quotes on your services, instant feedback on their questions, and even digital invoicing that makes it easier for them to pay. When your software is making it easier for both you and your customers, you know you are using the right software.
Organization Keeps Everything Going
In the world of moving, organization is everything. Not only do your customers expect you to keep their personal belongings organized and safe, you need to do the same with their data. You need to be able to track their items every minute and know where they are, where they are going, and who is going to get them there. You also need to organize your team, creating schedules and setting them up for success in every customer interaction. The bulk of your job is going to be about organization and it can quickly overwhelm you if you aren’t careful. That’s where a good software package comes in.
MoveitPro software organizes all of your data into easy-to-read reports so you can access the information you need when and where you need it. You’ll be able to pull up schedules, make quick changes, and get the information out to your team right away. It keeps you, your team, and your customers organized and deliver the information that all of you need. A well-organized business is one that has room to grow!
Is Your Current Software Helping You Grow?
Take a minute to evaluate the current systems and software that you have in place for your moving business. Are they helping you grow? Or could they actually be hurting your business? If the software that you are using takes up too much of your time, doesn’t do everything that you need, and doesn’t provide helpful tools for your team and your customers, then it’s time to re-evaluate what you are using. There are better options out there that can give you everything you need, from digital invoicing to scheduling to reports and more.
MoveitPro is that solution. Our moving company software is made for businesses like yours by people who understand what it’s like to work in the industry. It’s a comprehensive software package that provides you with the organization and data that you need, and it’s all done with the growth of your business in mind. If you’d like to see what our software can do and how it can help your business, get in touch with our team today and schedule a live demo. You can give us a call or contact us through our website to get started.